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Snowtrax COVID-19 (Coronavirus) Updates

Snowtrax Update
Friday 20/03/2020



Snowtrax Closed to the Public
Following Government Announcement!

Good Evening Snowtrax Customers,

Following the UK Governments announcement moments ago – Snowtrax Alpine Activity centre, Restaurant and Shop will be closed to the general public from 6pm Friday 20/03/20 until further notice. Our online ski and snowboard store at snowtraxstore.co.uk will still be available for shopping 24/7.

However, in order to help protect the health of our employees & their families, we have taken the tricky decision to temporarily close our store warehouse & will not be able to ship orders. We understand this may be disappointing for our customers, but feel this is the responsible thing to do in the current climate.

You can still place an order & make the most of the current discounted prices. We’ll ship all orders when the situation changes – many thanks for your patience.

We are in the process of contacting all our customers with booked activities/parties, directly via phone. If you have booked with us and do not hear from us before Saturday afternoon (21/03/20) then please contact us via email on info@snowtrax.eu

We will be evaluating when to re-open, with any update on this as soon as we have one.

To keep you up to date with any future changes/updates regarding our reopening, please regularly check the following platforms:

Finally, we’d just like to wish ALL our customer well, please stay safe and look after each other – we’re very excited to see you all again as soon as possible.

Snowtrax Team


Thursday 19/03/2020 – Update.

Changes to Opening Hours
We’re Still Open!

We would like to assure everyone that we have no immediate or direct concerns about the presence of COVID-19 (Coronavirus) here at Snowtrax. We have however, decided to run reduced opening hours for this weekend. Our centre opening hours will now be as follows:

Thursday – Sunday: 9am – 6pm

(PLEASE SEE ACTUAL ACTIVITY OPENING TIMES, ON THE SPECIFIC ACTIVITY PAGES UNDERNEATH ‘TIMETABLE’)

We will be evaluating whether the above hours stay in place, or are reduced further, on Monday 23rd March 2020. If you have any short-term future lessons or activities booked with us, we will be in contact directly if your session is affected.

To keep you up to date with any future changes/updates, and to decrease the overwhelming impact of your email inbox, please regularly check the following platforms:

If you have booked any lessons, activities or parties with us – you will be contacted directly by phone or email, if there are any changes. If you are not contacted – please assume your activity is going ahead.

If you have any questions at all – please speak to a member of our reception team.
Snowtrax Team





Tuesday 17/03/2020 – Update.

Snowtrax Customer Notice
We’re Still Open!

We would like to assure everyone that we have no immediate or direct concerns about the presence of COVID-19 (Coronavirus) here at Snowtrax.

We would like to thank our customers for their continued support and understanding during this time and would like to make clear that we are doing everything we can to mitigate the spread of the Coronavirus.

Extended sanitary measures include, but not limited to:
– Condiments available upon request.
– Cutlery pre-sanitised and bought out with your meals.
– Restaurant handheld menus removed.
– Tables sterilised frequently.
– Extra spacing for our tables where applicable.

we’re making every effort to ensure that Snowtrax remains a clean and welcoming environment to all our customers.
 
To keep up to date with any future changes/updates via the following methods:
Our website snowtrax.eu
Facebook
Instagram
Twitter
Printed notices, here within the centre.

If you have booked any lessons, activities or parties with us – you will be contacted directly by phone or email, if there are any changes. If you are not contacted – please assume your activity is going ahead.
 
If you have any questions at all – please speak to a member of our reception team.
Snowtrax Team


Please see official NHS guidelines here: https://www.nhs.uk/conditions/coronavirus-covid-19/
Opening Hours
Due to circumstances outside of our control – we have moved to a reduced opening hours timetable. Our current opening hours are as follows:
Monday – Saturday: 9am – 9pm
Sunday: 9am – 6pm
(PLEASE SEE ACTUAL ACTIVITY OPENING TIMES, ON THE SPECIFIC ACTIVITY PAGES UNDERNEATH ‘TIMETABLE’)

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