As of 31st December 2020 – there has been a change to the services and activities we offer.
Snowtrax will operate within a Tier 4 region, until further notice. As per Government Guidelines, we’re pleased to say that the following applies to all Snowtrax visitors:
Outdoor activities are open, but with slightly stricter rules on group sizes and booking requirements.
Recreational Skiing and Snowboarding – Yes. Pre Booking required. 1 Household or Support Bubble per group.
Private Lessons – Yes. Pre Booking required. 1 Household or Support Bubble per group.
Group Lessons (inc. Alpine Stars and Jnr Boarders) – Yes. Pre Booking required. Under 16 only, 1 Household or Support Bubble per group. One supervising Adult per group for U16’s only. Spectating is not permitted.
Ringos/Skibobs – Yes. Pre Booking required. Under 18’s Only, 1 Household or Support Bubble per group. One supervising Adult per group for U18’s only. Spectating is not permitted.
Alpine Adventure Park – Yes. (No Pre Booking Needed) 1 Household or Support Bubble per group. Adults FREE entry.
Until further notice – the following departments will be closed:
- Alpine Bistro (Bar and Restaurant) – Closed
- Snowtrax Store – Closed (Online orders will be processed as normal, with Click and Collect available).
- COMPANY INFORMATION
i. www.snowtrax.eu is owned & operated by Snowtrax Ltd. Company Number 3468828 (England & Wales). Registered Address – Dean Park House, Dean Park Crescent, Bournemouth BH1 1HP.
ii. Please send all correspondence to Snowtrax, Matchams Lane, Hurn, Christchurch, Dorset BH23 6AW.
- PLACING AN ONLINE BOOKING
i. Bookings for lessons can be placed via our website www.snowtrax.eu or by calling us on 01202 499155.
ii. All bookings are recommended to be made in advance and are subject to availability. Payment must to taken at the time of booking and are non-refundable. iii. All prices for lessons include ski or snowboard equipment hire and helmets, however you are welcome to use your own equipment providing it is in good working order. Helmets are compulsory for under 16 customers. You must provide your own long sleeve top, long pants and gloves. It is also recommended that wrist guards are worn for snowboarding lessons. For advanced lessons, it is also recommended that protective equipment such as back protectors, protective shorts and knee pads (for snowboarding) are worn.
i. Payment for the booking will be made at the time of placing the order. Payment methods will be offered during the checkout process.
ii. Prices are subject to change without notice.
iii. All products are priced and charged in GBP(£ Sterling) including VAT at the current rate.
i. No refunds will be given if the booking is cancelled by you. ii. If you wish to cancel a booking then we will credit your account or re-arrange your booking, if 24 hours’ notice is given. If cancellation is made within 24 hours of your booked time, then no credit or re-arranging will be given. iii. Credit will be to the GBP(£ Sterling) value of the booking and may be used for any product across all departments at Snowtrax iv. Credit is valid for one year from time of issue. v. Credit can not be redeemed for cash. vi. If for any reason Snowtrax requires to cancel a booking then either a full refund or credit will be issued.
i. From time to time we may offer discounts on bookable products. When a promotion is current, the price quoted on the website will be at the discounted price. These discounts may be withdrawn at any time without prior notice.
ii. Discounted bookings must be taken within the timeframes outlined on the website.
- GIFT VOUCHERS
i. Gift vouchers are valid for 12 months from date of issue / purchase.
ii. Gift vouchers are not redeemable for cash & cannot be re issued if lost.
- LIABILITY STATEMENT
i. All sports activities are potentially hazardous and can be strenuous. You need to be reasonably fit to take part in ski or snowboard lessons or recreation sessions. ii. If you are in any doubt of your fitness to take part then please consult your doctor, especially if you have an existing injury, suffer from epilepsy or a cardiovascular or respiratory disorder, or if you are seriously overweight for your height. iii. It is your responsibility to ensure you have had proper training to use any slopes and equipment supplied by Snowtrax for recreational use. iv. All recreational users of the slopes must conform to and agree to sign a declaration at the Reception desk prior to entering into the activity. This includes meeting the minimum standard set out in the declaration. If you are under 16 years old then a responsible adult must sign the declaration on your behalf. If you are found to not meet the minimum requirement then you will be asked to leave the slope by a Snowtrax member of staff, no refund will be given. Please be aware of the associated risks when participating in these activities. V. The company cannot be held responsible for any damage, injury or death resulting from the use of the slopes or hire equipment.
Snowtrax is not responsible for the damage, loss or theft of any property during your visit to the Centre. Any lost property found on site is hold for 4 weeks. We are not responsible for any items left on our premises. We will keep any property for 4 weeks, after which time we will hand any items over to a local charity shop.
i. All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a booking. (Notice will be deemed received and properly served 24 hours after an email is sent or seven working days after the date of posting of a letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
i. Cookies are small text files that are stored on your computer or mobile device that uniquely identify your browser or device. You’ll probably be familiar with them, but we feel it’s important you know about them.
We use temporary browser cookies to maintain the contents of your shopping cart & to remember you when you return to our website.
iv. Cookies are automatically deleted at the end of your session when you log out.
i. These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland
We reserve the right to change any of these terms and conditions without notice.
iii. These terms & conditions do not affect your statutory rights
i. Should you have cause to complain, please contact us and we will endeavour to reply within two working days.